Case Study: Process Redesign at the basis of Digital Transformation for Somerset Council

For Sedgemoor District Council (now Somerset Council), Process and Service Redesign refers to the review and optimisation of processes to drive positive 
change. Doing so, it is important to involve everyone involved, including employees and customers alike. In short: avoid digital exclusion, focus on collaboration and utilise the right tool. For Sedgemoor, the goal is to become as efficient and digitally accessible as possible, while effectively managing change.

To work towards this goal, Sedgemoor defined their 7 Principles of Transformation - Seven rules that help the council and it’s staff through their redesign and transformation process.